FOR ALL HAIR EXTENSION SERVICES:
There will now be a required 50% non-refundable deposit and for new clients, a required preliminary consultation. The cost of hair extensions is additional, and the price and time will be quoted at the consultation. The deposit will be applied to completed service.
FOR ALL CHEMICAL SERVICES:
A preliminary consultation is required. Chemical services are subject to an additional $15 depending on density and length of hair.
FOR ALL HAIRCOLOR SERVICES:
A preliminary consultation is required. We will discuss chemical and color history, medical history, hair concerns/issues, hair color experience, and what to expect. Immediately let me know of ANY KNOWN ALLERGIES! A strand test/ allergy test might be performed. Bring in pictures of your hair color inspiration (celebrities, magazines, etc.) We will discuss a customized game plan for your desired look! Shades and options will be discussed based on skin tone, personality, and lifestyle. Color education, recommended bi-weekly visits, and treatments will be available to protect your hair's health and hair color. Protect your investment! Remember: Hair color is a journey...not a destination! ENJOY the ride!
A 15-minute grace period will be given for appointments. After 15 minutes without a phone call or text to inform me of your E.T.A., your appointment will need to be rescheduled.
I completely understand that sometimes schedule adjustments are necessary; therefore, I respectfully request at least 24-hour notice for any cancellation or rescheduling so that I may be able to provide that opening for another client.
I encourage all of my clients to make a standing appointment to guarantee an appointment slot. If you don’t have a standing appointment with me, I suggest that you schedule your next session before leaving your current session, as the schedule fills up quickly. I am an appointment-only salon and do not accept walk-ins.
With committing to a standing appointment:
If you cancel your appointment within 12 hours, you may reschedule that missed appointment and/or the 12-HOUR CANCELLATION POLICY (listed below) will apply.
There is a “3 strikes, you’re out!” program because I understand that flat tires and family emergencies can happen.
What does this mean?
This means that if you cancel three consecutive times, you will no longer be allowed to have a standing appointment and all scheduled appointments after the last missed one will be cancelled. You will be able to still schedule an appointment as long as there is availability.
24-HOUR CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time and clients on my waiting list miss the opportunity to receive services. Appointment reminders are sent out 24 hours in advance because I know how easy it is to forget an appointment you may have booked months ago. Should you need to cancel an appointment within 24 hours of the appointment or do not show for the appointment, a cancellation fee of 50% of the appointment value will be deducted from the credit card that is on file.
Additionally, if this is a regular occurrence (3 or more incidents), you may be subject to a charge of 100% of the appointment value. I reserve the right to refuse service to anyone who is a “no show” for more than two appointments.
This policy is not intended to harm or offend any client, it is simply a precaution that protects me as your stylist and the salon for revenue lost due to last minute cancellations that prevent me from filling the appointment time, or “no-shows”. The cancellation policy allows me the time to inform those clients on a waiting list of any availability, as well as keeping my schedule filled, thus better serving everyone.